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How do I install the SAL9000 Chrome extension?
Download the extension ZIP from the Download page and extract it. In Chrome, open chrome://extensions, enable Developer mode, choose Load unpacked, and select the extracted folder that directly contains manifest.json. SAL9000 currently uses this manual installation flow.
Which browser version do I need?
SAL9000 requires Chrome 116 or newer. Update Chrome before installation, then pin the extension from the puzzle-piece menu so it is easy to open before an interview.
How do I sign in?
Open SAL9000 and choose Sign in with Google. Complete the Google account flow, then return to the extension. If the session has expired, signing in again creates a fresh authenticated session.
What should I prepare before my first session?
Add your resume and the job description, choose three proof points you want the interviewer to remember, confirm your subscription is active, and test audio sharing before the call starts.
How does a live Copilot session work?
SAL9000 captures the shared interview audio, transcribes the conversation in short segments, identifies questions, and generates structured suggestions using your saved context. Treat suggestions as cues, then answer naturally in your own words.
How do I make sure interviewer audio is captured?
When Chrome asks what to share, choose the interview tab or supported screen source and enable Share audio. If no audio track is shared, SAL9000 cannot transcribe the interviewer.
Can SAL9000 capture my microphone too?
Yes. When microphone access is granted, SAL9000 can keep your speech separate from the shared interviewer audio. Allow microphone access only when you want your side of the conversation included.
How should I use suggestions during an interview?
Glance at the structure, understand the next point, and look back at the interviewer. Do not read answers word-for-word. Follow the interviewer's AI policy and prioritize presence, judgment, and your authentic experience.
Why should I add both a resume and job description?
The resume tells SAL9000 what experience and outcomes you can credibly discuss. The job description identifies the role's priorities. Together they make suggestions more specific and relevant.
Which resume file types can I use?
The extension can extract text from common document formats, including PDF and Word documents. Use a text-based file rather than a scanned image for the most reliable parsing.
How can I improve weak or generic suggestions?
Confirm that the resume and job description contain readable text, add measurable outcomes to your resume, and make the target role clear. More precise source material produces more useful guidance.
Why does the extension say I need an active subscription?
Protected AI features require an active SAL9000 subscription. Sign in to the website, open your dashboard, and confirm the subscription status. If payment was just completed, refresh after activation has been processed.
Where can I review usage and payment history?
Sign in on the website and open the Dashboard. It shows your profile, current plan, usage snapshot, and recent billing activity in one place.
What happens when my sign-in session expires?
SAL9000 stops authenticated requests and asks you to sign in again. Re-authenticate with Google; your stored account and subscription remain associated with the same account.
The extension says no audio track was shared.
Stop the session and start again. In Chrome's share dialog, choose the interview tab or screen and make sure Share audio is enabled before confirming. Also verify that the meeting is producing audible sound.
The extension is disconnected or requests are failing.
First check the public Status page. If the platform is operational, reopen the side panel, verify you are signed in, and start a fresh session. Persistent connection failures may require reinstalling the current extension package.
A question was transcribed but no suggestion appeared.
Wait for the current transcription segment to finish, then confirm the statement was phrased as a clear question. SAL9000 uses question detection to avoid generating answers for every line of conversation.
My resume or job description did not load correctly.
Try a text-based PDF or DOCX file with selectable text. Scanned pages, password-protected files, and heavily graphical layouts may not extract reliably. You can also simplify the file and upload it again.
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